Client Rights

As a client you have rights and responsibilities

You have the right

• to express your concerns about the service without fear of losing the service and to have your complaints dealt with fairly and promptly.

• to be represented by an advocate of your choice.

• to be assessed to receive meals without discrimination.

• to have your specific dietary requirements met where possible.

• to privacy and confidentiality

• to expect that no information about you will be provided to anyone else outside the service without your written permission

• to view any information about yourself held by our service.

• to refuse the service without retribution.

As a client you also have responsibilities; these are

• to pay for your meals.

• to comply with our Meal Delivery policy.

• to advise us if you are not going to be home when the meal is delivered.

• to advise us if you are going to be absent for any short or extended time.

You can download a copy of the Charter of Aged Care Rights below:

Charter Of Aged Care Rights