Meals On Wheels Ashgrove
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Client Rights

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Client Rights

As a client you have rights and responsibilities

You have the right


  • to express your concerns about the service without fear of losing the service and to have your complaints dealt with fairly and promptly.

  • to be represented by an advocate of your choice.

  • to be assessed to receive meals without discrimination.

  • to have your specific dietary requirements met where possible.

  • to privacy and confidentiality

  • to expect that no information about you will be provided to anyone else outside the service without your written permission

  • to view any information about yourself held by our service.

  • to refuse the service without retribution.

As a client you also have responsibilities; these are

  • to pay for your meals.

  • to comply with our Meal Delivery policy.

  • to advise us if you are not going to be home when the meal is delivered.

  • to advise us if you are going to be absent for any short or extended time.

You can download a copy of the Charter of Aged Care Rights below:
Charter Of Aged Care Rights

ASHGROVE MEALS ON WHEELS


Contact:

​Phone: (07) 3366 4299
​Email:  [email protected]

Address:

524 Waterworks Road,
Ashgrove  QLD 4060 
(Access carpark via Chiba Street)

​Office Hours:

Monday - Friday: 8.00 am to 1.00 pm
(If calling outside these hours, please leave a message)

Website by Local Lead Agency © 2024
Privacy Policy
  • Home
  • Menus & Pricing
    • Meal Pricing
    • About Our Menus & How to Order
  • Clients
    • Become A Client
    • Become An NDIS Client
  • Volunteers
  • Donate & Bequest
  • Information
    • Why Choose Us
    • Frequently Asked Questions
    • Client Rights
    • Privacy Policy
    • Latest news & newsletters
  • Testimonials
  • Contact Us